Diotek — survey bookings and service calls built as two intake flows
An air conditioning and ventilation company receives two unlike requests; both used to arrive on one phone line, and at the start of a season only a conversation told them apart. The flows were built apart. A survey booking asks for a date before any equipment is chosen, because capacity depends on the room. A service request opens after installation, around the unit fitted. Intake no longer waits on the line, so a request sent outside working hours lands in writing. Both sit in the same Laravel application as the public pages, with Inertia handling page transitions and requests sharing the content's MySQL schema.
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