Diotek — a survey booking and a service call run in separate queues
In the air conditioning and ventilation trade a site takes in two kinds of request: a survey booking before the sale and a service call after installation. Diotek keeps them apart from the start. A visitor asks for a date for the space before choosing a unit, and that request travels its own way into operations instead of joining the service queue. Maintenance and breakdown requests open from the site around the installed unit, so the record is written down, not remembered. At the start of a season the two types arrive already separated. The scope stops there: in-store selling, stock movement and campaign management sit outside it.
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